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Careers at Conran

If you’ve ever stepped through the doors of The Conran Shop or shopped online, you’ll know there is no better place for design-led products, inspirational merchandising and exceptional customer service.

Want to join our award-winning team? Browse our latest career opportunities below. 

To apply for any of these vacancies, or to send an application speculatively, please send a short note explaining why you would like to be considered and for which specific role to the relevant email address below (please also include the role you are applying for in the subject line of the email), along with your current CV in Microsoft Word or .pdf format.

For opportunities based in our stores, please send your application to:

shopcareers@conran.com

For opportunities in Head Office (Shad Thames), please send your application to:

tcshr@conran.com

Due to the high level of response, please allow us a few days to attend to your application after which we will advise if you have been shortlisted.  Alternatively, if you are unsuccessful on this occasion we may wish to hold your details on file and contact you in the future should a suitable vacancy arise. Please indicate you are happy for us to do this when sending in your application.

 


 

Current Vacancies

Department Manager

LOCATION: Marylebone

JOB PURPOSE

Manage all operational aspects across the sales floor in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times.

DUTIES & RESPONSIBILITIES:

      General Sales:

        • Department KPI targets are achieved and sales opportunities are consistently maximised, Sales, Customer service, ATV, Conversion, Data capture, Employee turnover and Shrinkage.
        • Foster two-way communication with employees and customers to identify and capture sales opportunities and report back findings, to relevant company stakeholders.
        • Organise department operations to ensure the floor is properly stocked, staffing levels are appropriate for business levels and all staff are aware of what is expected of them.
        • Work with in store visual merchandisers to create appealing, relevant display which entice and stimulate customers
        • Developing and delivering training sessions with your teams utilising internal resources and external stakeholders.

      Customer Service:

        • Leading by example, ensuring the highest standard of verbal and written communication, external and internal.
        • Coach staff to consistently delivery premium customer service, representing the store as positive brand ambassadors and cultivating long term relationships with customers, new and established.
        • Send a consistent message that customers come first, by establishing and modelling high standards of customer service and selling - prioritising service above all other tasks.
        • Working towards a 100% mystery shop across all categories.

      Profitability:

        • Stockrooms are maintained to the highest standards ensuring stock is always readily available and that shrinkage is kept to the minimum.
        • Customer complaints are managed efficiently to reduce time needed on solutions.
        • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the store’s profit contribution.

      Shrinkage:

        • Manage department stock levels across all brands, ensuring stock accuracy vs inventory.
        • Hold scheduled stock counts to ensure accuracy is up to date and replenishment happens efficiently.
        • Effectively plan 2 department stocktakes a year, attending and assisting with the stores annual global stocktake, including pre counting, pre inventory adjustments and inventory investigations.
        • Support in the planning, tidying and organising of the stockroom spaces, ensure stock is kept in a clean, safe and secure space to reduce, damage, theft and breakages.

      Making things Happen:

        • Communicate business opportunities in weekly reports to the Buying and Merchandising teams.
        • Lead weekly floor walks with the Store Manager, Display, Buying and Merchandising team, including creating follow up notes and action plans.
        • Support the store leadership team in policy and procedure roll outs including documenting all paperwork and ensuring it is securely stored.
        • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success

      People Management:

        • Lead recruitment and selection for your departments, induction and training for each team member
        • Ensure that staff are in the right place, at the right time, at the right cost.
        • Coach every team member for further development within the company.
        • Document monthly 1-2-1 performance reviews with your team.
        • Create personal development plans for underperforming employees.
        • Document employee attendance and submit monthly payroll sheets for the store leadership team.

      Policies and Procedures:

        • Ensure consistent execution of company standards for the store and communicate expectations clearly.
        • Department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual

      Key Performance Indicators (KPI)

        • Sales vs Budget
        • Sales vs Last Year
        • Customer service excellence
        • Display and Merchandising excellence
        • Effective scheduling and payroll administration
        • Staff/ Team sales and incentives
        • Effective and scheduled supplier and external training
        • Margins protection/pricing control
        • Team development/ succession planning
        • Increasing and managing data capture securely ( Y-receipts )
        • Mystery shopping – aiming for 100%, planning solutions for underperforming results.
        • Shrinkage control – reducing overages and losses.

      If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com


       

Junior Copywriter

LOCATION: Shad Thames

JOB PURPOSE

A rare opportunity has arisen for an ambitious, efficient and articulate Junior Copywriter to join The Conran Shop's fast-paced content team based in Shad Thames. Forming part of the wider creative team, with a meticulous eye for detail and a strong understanding of the English language, the Junior Copywriter will be responsible for writing engaging, accurate and consumer-focused content. Previous experience in a similar e-commerce role or a background in content creation is essential while working knowledge of CMS platforms and SEO would be advantageous.

KEY RESPONSIBILITIES:

    • Write compelling copy in our house style to tight deadlines, meeting targets and ensuring a timely window for translation
    • Uploading copy onto the Content Management System and editing HTML where necessary.
    • Attending seasonal range briefings and workshops to gain an understanding of products and ensure all copy is accurate and on brand.
    • Proofing online content before go-live and editing copy if necessary.
    • Supporting the wider Creative, E-commerce and Marketing teams in research and ad hoc tasks.
    • Supporting the Senior Content & Copy Writer where necessary

KEY SKILLS:

    • Must have previous copywriting, marketing or e-commerce experience
    • Be enthusiastic, highly organised and detail oriented
    • Excellent written and verbal communication skills in English
    • Be a quick learner and able to cope in a fast-paced environment.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to dchallis@conran.com.


 

Conran Kitchen/Café Manager

DEPARTMENT: Store Operations

JOB PURPOSE

Manage all operational aspects of Conran Kitchen in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times.

KEY ACCOUNTABILITIES:

    Generate Sales:

      • Develop a menu that epitomises the Conran brand and encourages multiple item sales and the expectations of the store specific customer profile
      • Ensure team are competent in and understand the menu and therefore its upselling potential
      • Ensure availability of menu items is in line with demand, while minimising waste
      • Communicate the menu both internally and externally where possible to maximise anticipation
      • Understands the competitor offer in the local area and maintains an advantage wherever possible
        Customer Service:

          • Coach staff to consistently provide a high level of service to customers in order to optimise sales and build long term relationships
          • Send a consistent message that customers come first by establishing and modelling high standards of customer service and selling and prioritising service above all other tasks

            Profitability:

              • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the department’s profit contribution
              • Stock is maintained to the highest standards, ensuring stock is always readily available and that shrinkage is kept to the minimum
              • Stock ordering is matched to customer demand and anticipation of daily/weekly variances is factored in
              • Waste is controlled well and wastage analysis improves stock management
              • Customer complaints are kept to the minimum and are managed in a timely manner in order to minimise additional expenditure
              • Work with suppliers and 3rd parties to ensure quality and price is always within tolerance and meets the standards agreed at negotiations and subsequent contract establishment

          Making things Happen:

              • Communicate business opportunities regularly and in a compelling way that motivates department employees to take action
              • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success

          People Management:

              • Induct, train & develop, and motivate staff in order to achieve the highest levels of performance and also to succession plan for the business.
              • Manage and predict staff requirements by scheduling in advance and managing prep/closedown procedures to ensure the best possible customer experience at all times
              • Manage absence and timekeeping closely to ensure adequate cover and out of hours task achievement does adversely affect the customer experience

          Policies and Procedures

            • Take responsibility and accountability for legislative compliance for Food Hygiene, Health & Safety, local authority and VAT application rules.
            • Ensure consistent execution of company & hygiene standards for the store and communicate expectations clearly to all team members
            • Work with 3rd party provider for compliance legislation auditing
            • Ensure the department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual

        KPIs:

            • Sales & Margin To Budget
            • Menu Planning % Food Availability Management
            • Customer Service Standards & Improvement
            • Supplier Management & Negotiations
            • Stockholding & Wastage
            • Staff Hygiene & Food Safety Standards
            • Visual Presentation Standards
            • Systems Management & Communications
            • Staff Costs To Budget/% To Sales
            • Health & Safety Compliance % Audit
            • Communication
            • Accounts Payable Updates & Communications

        If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


         

Franchise & Own Brand Merchandising Assistant

LOCATION: Head Office

JOB PURPOSE

As the Franchise & Own Brand Merchandising Assistant you will be expected to provide administrative support to our Franchise operations and support the merchandising team on all Own Brand orders.

DUTIES & RESPONSIBILITIES:

  • Coordinating Own Brand orders for new and repeat product across all our markets, working with Merchandiser and buyer to ensure MOQs are met and lead times known
  • Raising and tracking Purchase Orders for our Franchise partners
  • Managing the To Ship files for our Franchise partners to ensure always up-to-date. Sending on a regular basis
  • Liaise with Buyer and Franchisee for any production or product issues that arise
  • Creating invoice documents for our Franchise partners
  • Allocating stock to our Franchise partners
  • Coordinating between manufacturer and Franchise partners’ logistics teams to ensure a smooth handover
  • Supporting the Home Merchandiser with raising and tracking Purchase Ordersr
  • Allocating stock to own bought stores
  • Managing the PO Delivery Tracker to ensure always up-to-date
  • Preparing weekly reports (e.g. Best Sellers) identifying trends and highlighting to Merchandisers.
  • Monitor the timely delivery of stock from suppliers for UK POs
  • Maintaining minimum stock levels on the retail system advising the Merchandiser of suggested improvements.
  • Produce ad-hoc analysis to support Business decision making.
  • Coordinating between manufacturer and TCS logistic partners to ensure smooth handover

QUALIFICATIONS / EXPERIENCE

  • 6 months previous Office/Retail experience is preferred in an administrative/data entry role along with a good academic background.
  • A flexible approach to the working environment and able to demonstrate a high attention to detail and ability to work on own initiative.
  • PC skills are essential with knowledge of Microsoft Office including Excel along with ability to communicate effectively across the Business and with external Suppliers

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Assistant Department Manager

LOCATION: Marylebone

JOB PURPOSE

Support the Department manager in the successful running of all operational aspects across the sales floor in order to achieve maximum sales performance and profit, whilst ensuring that optimum levels of customer service are achieved at all times. To deputise the responsibilities of the department manager when they are not in the store and report into the assistant/store manager in their absence

DUTIES & RESPONSIBILITIES:

GENERATE SALES:

  • Department KPI targets are achieved and sales opportunities are consistently maximised, Sales, Customer service, ATV, Conversion, Data capture, Employee turnover and Shrinkage.
  • Foster two-way communication with employees and customers to identify and capture sales opportunities and report back findings, to relevant company stakeholders
  • Organise department operations to ensure the floor is properly stocked, staffing levels are appropriate for business levels and all staff are aware of what is expected of them.
  • Work with in store visual merchandisers to create appealing, relevant display which entice and stimulate customers
  • Developing and delivering training sessions with your teams utilising internal resources and external stakeholders

CUSTOMER SERVICE:

  • Leading by example, ensuring the highest standard of verbal and written communication, external and internal.
  • Coach staff to consistently delivery premium customer service, representing the store as positive brand ambassadors and cultivating long term relationships with customers, new and established.
  • Send a consistent message that customers come first, by establishing and modelling high standards of customer service and selling - prioritising service above all other tasks.
  • Working towards a 100% mystery shop across all categories

PROFITABILITY:

  • Stockrooms are maintained to the highest standards ensuring stock is always readily available and that shrinkage is kept to the minimum.
  • Customer complaints are managed efficiently to reduce time needed on solutions and escalated to department managers when relevant.
  • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the store’s profit contribution.
  • Managing customer liability and delivered sales

SHRINKAGE:

  • Manage department stock levels across all brands, ensuring stock accuracy vs inventory.
  • Hold scheduled stock counts to ensure accuracy is up to date and replenishment happens efficiently
  • Support 2 department stocktakes a year, attending and assisting with the stores annual global stocktake, including pre counting, pre inventory adjustments and inventory investigations.
  • Support in the planning, tidying and organising of the stockroom spaces, ensure stock is kept in a clean, safe and secure space to reduce, damage, theft and breakages.

ENGAGEMENT:

  • Communicate business opportunities in weekly reports to the Buying and Merchandising teams.
  • Support and deputise floor walks with the Store Manager, Display, Buying and Merchandising team, including creating follow up notes and action plans when deputising for the Department Manager.
  • Support Department Manager in policy and procedure roll outs including documenting all paperwork and ensuring it is securely stored.
  • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success

PEOPLE MANAGEMENT

  • Support recruitment and selection for your departments, induction and training for each team member.
  • Ensure that staff are in the right place, at the right time.
  • Coach every team member for further development within the company.
  • Document monthly 1-2-1 performance reviews with your team.
  • Create personal development plans for employees.
  • Document employee attendance.
  • Documenting and updating commission targets.

POLICIES & PROCEDURES:

  • Support the implementation and execution of company standards for the store and communicate expectations clearly
  • Department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual

KEY PERFORMANCE INDICATORS (KPI)

  • Sales vs Budget
  • Sales vs Last Year
  • Customer service excellence
  • Effective scheduling and payroll administration
  • Staff/ Team sales and incentives
  • Effective and scheduled supplier and external training
  • Margins protection/pricing control
  • Team development/ succession planning
  • Increasing and managing data capture securely ( Y-receipts )
  • Mystery shopping – aiming for 100%, planning solutions for underperforming results.
  • Shrinkage control – reducing overages and losses.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Assistant Furniture Buyer

LOCATION:Head Office

JOB PURPOSE

To assist the Furniture team in developing and buying a relevant and commercial product range to ensure the success of the department across own Brand and External Brands. Constantly striving to seek out the most appropriate products that deliver the creative vision, balanced with the commercial objectives of the business, maximising sales and profit, whilst positioning The Conran Shop as the leading home and lifestyle brand in the world.

KEY ACCOUNTABILITIES:

    • A strong commercial acumen
    • Understanding the needs of the Conran customer
    • A keen eye for unique, innovative and attractive products
    • Capable of developing own brand product from concept to delivery
    • Ability to use initiative in all aspects of decision making

KEY RESPONSIBILITIES:

PRODUCT RANGE:

          • Work with your Buyer to review, understand and analyse the customer, creative direction, ongoing vision and long term development plans of the business as well as a clear understanding of trends
          • Maximise sales and profit for the business through range management and planning
          • Develop an Own Brand product range in-line with the Furniture strategy
          • Ensure ranges are logically constructed to balance both the price architecture and breadth of the product offer
          • Review, understand and analyse our audience, creative direction, ongoing vision and long term development plans of the business
          • Maximise sales potential against specified budgets, but minimise stock holding and business risk
          • Understanding the mix of Own Brand versus Other Brands within the product range
          • Know the competitors and what they offer
          • Understand the needs of a multi-channel/multi-territory business

COMMERCIAL:

          • Agree the commercial terms for your remit with your buyer/suppliers and continually improve them
          • Negotiate payment terms and rebate schemes where appropriate
          • Ensure intake margin meets or exceeds the budgets set for each category or product type within the buyers area
          • Negotiate all logistics terms to enable distribution of products across all desired markets and to ensure best possible margin and brand positioning
          • Communicate the safety, legislative and shipping compliances required and ensure the supplier/manufacturer achieves the requirements

RANGE PRESENTATION:

          • Confidently communicate all aspects of the range strategy and product detail to key stakeholders.
          • Therefore, effectively “selling the product selection/season” internally and following through this process to all functions
          • Preparing and communicating the range plan with Visual Merchandising for the implementation of press shows and or other marketing activities
          • Ensuring Appropriate Training and Training Materials are Delivered for Each Product including Product Information Sheets

SUPPLIER MANAGEMENT:

          • Source, maintain and continue to develop a commercial supplier base across Own Brand and External Brands
          • Focus on relationship management to ensure suppliers can deliver the needs of the range and the business on time and to budget to our terms
          • Suggest new suppliers/brands that are relevant to our business

ADMINISTRATION

          • Maintain accurate and clear records of all suppliers, products, pricing and compliance reporting
          • Meet deadlines in particular range submission for approvals and sourcing/delivery deadlines
          • Maintaining and updating ADS, pricing files and range packs
          • Following through on sourcing/delivery deadlines to ensure these meet our needs

ESSENTIAL KEY SKILLS:

          • Experience/knowledge of furniture and lighting
          • Manage, develop and motivate direct reports
          • A proven track record of networking, negotiation skills, including managing supplier relationships
          • Team player who is happy to ‘muck in’
          • Highly numerate with strong analytical skills
          • Excellent communication skills
          • Extremely well-organised, methodical and efficient, with the ability to self-motivate and drive initiative.
          • A sense of personal style and a keen eye for details

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Furniture, Lighting Trade Department Manager

LOCATION: Chelsea

JOB PURPOSE

Manage all operational aspects across the sales floor in order to achieve maximum sales performance and profit for both retail and trade sales, whilst ensuring that optimum levels of customer service are achieved at all times.

KEY ACCOUNTABILITIES:

Direct management of individual trade orders, ensure compliance to procedures, optimise sales performance, drive client relationship management and grow future business opportunities

KEY RESPONSIBILITIES:

SALES:

  • Department KPI targets are achieved and sales opportunities are consistently maximised, Sales, Customer service, ATV, Conversion, Data capture, Employee turnover and Shrinkage.
  • Foster two-way communication with employees and customers to identify and capture sales opportunities and report back findings, to relevant company stakeholders.
  • Organise department operations to ensure the floor is properly stocked, staffing levels are appropriate for business levels and all staff are aware of what is expected of them.
  • Work with in store visual merchandisers to create appealing, relevant display which entice and stimulate customers.
  • Developing and delivering training sessions with your teams utilising internal resources and external stakeholders.

SERVICE:

  • Leading by example, ensuring the highest standard of verbal and written communication, external and internal.
  • Coach staff to consistently delivery premium customer service, representing the store as positive brand ambassadors and cultivating long term relationships with customers, new and established.
  • Send a consistent message that customers come first, by establishing and modelling high standards of customer service and selling - prioritising service above all other tasks.
  • Working towards a 100% mystery shop across all categories.

PROFITABILITY:

  • Stockrooms are maintained to the highest standards ensuring stock is always readily available and that shrinkage is kept to the minimum.
  • Customer complaints are managed efficiently to reduce time needed on solutions.
  • Utilise all available information to ensure the effective commercial management of the department, developing positive solutions in order to maximise the store’s profit contribution.

SHRINKAGE:

  • Manage department stock levels across all brands, ensuring stock accuracy vs inventory.
  • Hold scheduled stock counts to ensure accuracy is up to date and replenishment happens efficiently.
  • Effectively plan 2 department stocktakes a year, attending and assisting with the stores annual global stocktake, including pre counting, pre inventory adjustments and inventory investigations.
  • Support in the planning, tidying and organising of the stockroom spaces, ensure stock is kept in a clean, safe and secure space to reduce, damage, theft and breakages.

MAKING THINGS HAPPEN:

  • Communicate business opportunities in weekly reports to the Buying and Merchandising teams.
  • Lead weekly floor walks with the Store Manager, Display, Buying and Merchandising team, including creating follow up notes and action plans.
  • Support the store leadership team in policy and procedure roll outs including documenting all paperwork and ensuring it is securely stored.
  • Team members have specific accountabilities within the department and are aware of what part they play in the department’s overall success.

PEOPLE MANAGEMENT:

  • Lead recruitment and selection for your departments, induction and training for each team member
  • Ensure that staff are in the right place, at the right time, at the right cost.
  • Coach every team member for further development within the company.
  • Document monthly 1-2-1 performance reviews with your team.
  • Create personal development plans for underperforming employees.
  • Document employee attendance and submit monthly payroll sheets for the store leadership team.

POLICIES AND PROCEDURES:

  • Ensure consistent execution of company standards for the store and communicate expectations clearly.
  • Department is visually presented to the highest standards ensuring any company specific guidelines are implemented and that overall the department has a balance between commercial and visual.

KEY PERFORMANCE INDICATORS:

  • Growth of trade accounts but careful management that only true trade get accounts opened
  • Ownership and sign off all applications from your team
  • Sales vs Budget
  • Sales vs Last Year
  • Customer service excellence
  • Display and Merchandising excellence
  • Effective scheduling and payroll administration
  • Staff/ Team sales and incentives
  • Effective and scheduled supplier and external training
  • Margins protection/pricing control
  • Team development/ succession planning
  • Increasing and managing data capture securely (Y-receipts)
  • Mystery shopping – aiming for 100%, planning solutions for underperforming results.
  • Shrinkage control – reducing overages and losses.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

Café Assistant (Part-Time)

REPORTS TO:             Café Manager – Conran Kitchen

LOCATION:                Marylebone

JOB PURPOSE

The Conran Kitchen, our cafe located on the ground floor of our Marylebone High Street store, is seeking an assistant to join a friendly and dynamic team. Experience in hospitality and catering required.


 

Sales Assistants (Full & Part-Time)

REPORTS TO:             Manager (Selfridges concession)

LOCATION:                Selfridges

JOB PURPOSE

Nestled within the iconic Selfridges store on Oxford Street, The Conran Shop’s concession store is at the heart of the action, offering design-led gifts and big-name brands that perfectly showcase our signature aesthetic. We’re in search of friendly, personable individuals to assist and advise customers in need of guidance and inspiration, to help them find their ultimate purchase. The ideal candidates will have a genuine passion for gifts, lifestyle accessories and interior design, and will have the ability to engage with customers, providing a high level of customer service for a premium shopping experience. 


 

Sales Assistants (Full & Part-Time)

REPORTS TO:             Manager (Chelsea store)

LOCATION:                Chelsea

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our Chelsea store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.


 

Sales Assistants (Part-Time)

REPORTS TO:             Manager (Marylebone store)

LOCATION:                Marylebone

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our Marylebone store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.


 

Furniture & Lighting Sales Assistant (Full-Time)

REPORTS TO:             Department Manager

LOCATION:                Marylebone

JOB PURPOSE

Interested in interiors and fascinated by furniture? A number of exciting opportunities have arisen in our Marylebone store for enthusiastic and dedicated Sales Assistants to join our expert team of customer advisers and work amongst our renowned curation of products. A genuine passion for furniture, gifts and interior design is a must, along with the ability to engage with, and advise customers to optimise their shopping experience. To deliver exceptional customers service at all times, befitting of The Conran Shop and our product range.

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com, quoting the name of the role you are applying for in the subject line.


 

E-Commerce/Customer Services Assistant – Permanent Weekend position working Saturday and Sunday

LOCATION: Chelsea

JOB PURPOSE

Based in the Flagship Chelsea store, working within the Ecommerce department assisting with the picking, packing and shipping of orders as required in addition to dealing with all customer enquiries via email, telephone & live chat through the web site. Ensuring all customers receive a premium service and converting requests for product information into orders. Respond to all enquiries promptly timely manner and ensuring all processes and daily tasks are completed efficiently.

Key responsibilities and accountabilities:

    • Pick, pick and despatch orders as required ensuring orders are sent to customers reflecting the Conran Brand.
    • Deliver first class Customer Service with a personal touch
    • Respond to customer enquiries relating to their order, stock availability etc
    • Converting requests for information into orders
    • Resolve all issues in a professional manner
    • Communicate with our customers through our Zendesk platform and Live chat to answer questions and address complaints

Additional Duties:

    • Provide customers and colleagues with accurate, valid and complete information using the appropriate systems
    • Ensure daily processes are completed in a timely manner Identify and assess the customer’s needs, with the aim to ensure complete customer satisfaction
    • Ensure customer records are kept up to date, with interactions, responses and payment transactions
    • Build sustainable relationship of trust through open and interactive communication

If you would like to apply for this position, please email your CV with a cover letter stating salary expectations to shopcareers@conran.com


 


 

 

PRIVACY NOTICE

The Conran Shop is the data controller of the personal data you provide to us about yourself. The Conran Shop collects personal data about you to help in the recruitment process. This data consists of information including your name, address, e-mail address, telephone number, work and education history plus details of your eligibility to work. We process this personal data as necessary to aid the recruitment process. By submitting your CV to The Conran Shop your data is held lawfully in our legitimate interest. By providing your personal data to us you agree that:

  • We will only collect and use your personal information when the law allows us to.
  • All the personal data we process is processed by our staff in the UK, a third party hosting company based in the UK and outside of the UK.
  • Should you be unsuccessful in your application we may keep your personal data for no more than twelve months or another such reasonable duration as we believe is appropriate in the circumstances. After this point, it will be destroyed.
  • If at any point you wish to have access to your personal data or believe the information we process about you is incorrect or incomplete you can request to see this information and have it corrected or deleted. You can also request for us to stop processing your personal data by emailing dpo@conranshop.com or writing to the Data Protection Officer at The Conran Shop, Unit 3 Flatten Way, Syston, Leicestershire, LE7 1GU.
  • In limited circumstances, we may approach you separately for your written consent to allow us to process certain sensitive data, and we will explain why the information is being requested. You are not obliged to agree to this request.

If you are unhappy with our response to any requests you have made to us regarding the use of your personal data you have the right to complain to the supervisory authority. You can do this by contacting the Information Commissioner’s Office on 0303 123 1113 or go online to  www.ico.org.uk/concerns. Please note we are not responsible for the content of external websites.

We have a comprehensive Privacy Notice which sets out specific information about data protection, your rights and our obligations which can be viewed here.

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