Note The Dimensions
Ahead of beginning the Access Check, we advise you note down the length, width, depth and diagonal length of the pieces you wish to order. You’ll need to refer to these throughout the inspection. The dimensions for our products are readily available at conranshop.com, or you can double-check with a member of our team over the phone or in store
Measuring The Entrance
Step 2a: The Width
Measure the width of your doorway at its narrowest point. If the door’s width is larger than that width and or depth of the item being delivered, it’s great news, please move to Step 2b. If not, please move to Step 7.
Step 2b: The Height
Next measure the height of your door frame. If the door’s height is greater than the item being delivered, and your hallway is spacious enough to accommodate some expert manoeuvring, our Delivery Team will be able to work their magic. If not, please move to Step 7.
Measuring The Path
Measure the width and height of all hallways and internal doors along the intended path to ensure there is ample room to manoeuvre your purchase into its destination. Be sure to take light fixtures, radiators, shelving and handrails into account. If all is well, please jump to Step 8. If fixtures are proving problematic, please move to Step 6. If our team are going to encounter stairways, please move to Step 4. If our Delivery Team are going to encounter a lift, please move to Step 5. If the path is too small for the piece to fit, please move to Step 7.
Scaling The Stairs
If we’ll need to pivot the furniture around a landing, measure the width, depth and height of your landing to check it is larger than the item. Again, please be sure to take light fixtures, radiators, shelving and handrails into account. If the stairs are wider than the item being delivered, wonderful, please move to Step 8. If fixtures are proving problematic, please move to Step 6. If they are no room to pivot, please move to Step 7.
Taking The Lift?
If our team will need to use a lift to access your home, please measure the height and width of the open elevator door as well as the diagonal height and depth of the lift itself to check it is larger than the piece you are ordering. If that’s the case, brilliant, please move to Step 8. If the lift is too small, please move to Step 7.
Removing Fittings Safely
Light fixtures, radiators, shelving and handrails are necessary in almost every home; however, their prominence can often hinder our team’s progress when delivering your order. Please ensure that all fixtures and fittings are safely removed before our team’s arrival. If you require professional assistance, our Customer Service team will be able to advise.
Reconsidering Your Purchase
Sometimes it may feel like the structures that surround us put a limit on our ambitions. Thankfully, our Customer Service team view the world slightly differently. Please give them a call, or pop into a store, to seek advice on the next step to achieve your goals.
Placing Your Order
Congratulations, the Access Check is complete and if your measurements are correct you’re ready to place your order. You can do this quickly and painlessly online, over the phone or in store. We look forward to hearing from you imminently.
Please Note: If you elect to carry out your own Access Check and the item cannot be delivered, you remain liable for 50% of the full purchase price, as well as any charges incurred for emergency storage and all future delivery attempts.
Any other questions?
If you have further questions on any aspect of The Conran Shop, please contact us by email at email@example.com, by phone on 0344 848 4000 (International: +44 (0) 116 269 1083), by using the below form or via post to Customer Service Team, The Conran Shop, 3 Flatten Way, Syston, Leicestershire, LE7 1GU